If you’re like us, you were probably very surprised recently when reporting began on the one-year anniversary of the first COVID-19 lockdowns. We found...
Tips for a Superior Digital Customer Experience
The COVID-19 pandemic greatly accelerated the shift to online shopping in the retail sector, with total retail e-commerce sales in 2020 in the US up 44%...
How Customer Data Management Impacts Marketing Performance
To carry out successful data-driven, customer-centric marketing campaigns, customer data management -- the practice of collecting, managing, analyzing,...
Transforming Your Data Into High-Quality Customer Records (VIDEO)
In the second video in ourCutting Through The Noiseseries we look at the importance of data quality and unified customer records (also known as golden...
How Customer Centricity Translates Into Improved Marketing
Why has customer centricity continued to gain popularity in marketing? Marketing leaders know that customer centricity is a way of doing business that...
Why Golden Records are Critical for Data-Driven Marketing
We recently wrote about the importance of data quality to marketers, noting that high-quality customer data is an absolute necessity when trying to...
What Does Digital Transformation Mean to Marketers in 2021?
Digital transformation is a term that seems to be everywhere these days. But what does it mean exactly? And how does it impact marketers in 2021?
If you...
Why Data Quality Must Be a Marketing Priority
There’s no doubt that data is critical for success in today's marketing world. All the personal information related to your organization’s target audience...
The 2021 Marketer's Wishlist: Customer Centricity, Personalization, and More
With the holiday season upon us, many of us are rushing around to get those last-minute gifts purchased and wrapped (or delivered). It got us to thinking...